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When I Select an Article, it Asks me to Login

When I Select an Article, it Asks me to Login

Learn how to troubleshoot the issue of being redirected to a login page when trying to access an article

If you cannot see any secure articles or categories in this Otelier Help Center area, you are not logged in.

Example of a page with missing content due to user not being logged in
Example of the same screen with content due to user being logged in

The Otelier Help Center contains proprietary information so you must be logged in to access most content.

 

How do I log in?

Log into the Otelier Help Center

Access to the Otelier Knowledge Base is available via your Otelier login for most products:

  1. Log into Otelier.
  2. Select the Resource Center (bottom right).

     
  3. Select FAQs > open any available link.

Once you are in the knowledge base, you can search for any additional articles that are required.


Exceptions

DigiAudit Plus (myDocs) - Marriott Users

Marriott users will require a HelpJuice account to log into the Help Center.

  1. Submit a support ticket to request an account.
  2. Log in with your HelpJuice account.
 
 

IntelliSight Elite (DataVision)

Most articles are provided directly to you by your onboarding and training team.

Some articles are available via special links in HelpJuice. These links can be obtained from your training team.

 
 

TruePlan (myPlan)

Articles are available via a particular HelpJuice link. 

Links can be obtained from your onboarding team or CSM.

 
 
 
 

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